A new 9-1-1 system launching on February 5 across South Eastern Ontario could lead to longer wait times for non-life-threatening medical emergencies.
The Medical Priority Dispatch System (MPDS) will require callers to answer more detailed questions about a patient’s condition. Paramedics will continue to respond quickly to life-threatening cases, but those with minor issues may experience delays.
Ambulance communications officers will monitor less-urgent patients while they wait for help. The Kingston Central Ambulance Communications Centre (KCACC) says MPDS will improve accuracy, efficiency, and response times for the most critical cases.
Paramedics from Lennox and Addington Paramedic Services, Leeds Grenville Paramedic Service, Lanark County Paramedic Service, Hastings-Quinte Paramedic Services, and Frontenac Paramedics rely on KCACC communications officers to receive 9-1-1 medical calls and coordinate paramedic dispatch across South Eastern Ontario.
The system is already used in Toronto, Ottawa, and other Ontario regions and is becoming the standard province-wide. Officials say MPDS ensures paramedics with the right skills and equipment are sent to each case, reducing strain on emergency rooms.
Paramedics and emergency teams remain available 24/7 to provide the highest level of care to all 9-1-1 callers.
Written by Emily Chatwood
